EDUCATION MBA, Finance (Drexel University) BS (Electrical and Electronics Engineering)

 

SUMMARY

 

·   Experienced Professional well versed in architecture-centric, iterative and incremental approach to software development. With 10+ years’ experience in requirements analysis, and business process improvement, including work/process flow analysis, functional analysis and documentation

·   Possesses industry experience in developing accurate business process requirements for e-Retail, Credit Life Insurance, Reinsurance, Claims, Scientific Supplies & Equipment, Life Sciences, Financial, Medical Publishing, Manufacturing, Engineering, Sales/Marketing, Inventory Management, Supply Chain, R&D.

·   Excellent Global e-commerce experience covering both functional and non-functional requirements development inclusive of Search Engine Optimization(SEO), Content Management, Mobile interface wire framing, Product Packaging, Endeca Search functionalities(like DYM, type ahead etc)

·   Involved with projects from inception to production and maintenance; Regions covered; Americas, EMEA, EU, Russia, CE, Japan

·   Worked with on-site, off-site and off-shore development models

·   Successfully led projects as a Business Analyst Lead as well as PM. Worked with on-site, off-site and off-shore software development shops.

·   Excellent Project Management and Business Analysis skills backed by technical & Business Education                                               

 

TECHNICAL SKILLS

·   Adept at; Enterprise Analysis and Business Process Modeling Methods.

·   Well versed in various Business Application Development Lifecycles.

·   Possesses, Solid interpersonal and communication skills

·   Possesses expert level knowledge in Requirements Elicitation, Analysis, Modeling and Documentation Practices

·   Expert in: Stakeholder Analysis, Enterprise Analysis, Process Modeling and Business Application Requirements.

·   Well versed in; Meeting Facilitation, Stakeholder Interviews and Presentations.

·   Experience prioritizing tasks and working on multiple projects (small and large) with overlapping timelines

·   Knowledge of requirements planning, estimation, scheduling and execution

·   Experienced in User Stories, Use Cases, Business Rules & Calculations, Data Dictionaries, Domain Models, User Interface Prototypes, Data Maps and Reports Specifications.

·   Ability to drive the work forward, collaborating with the business and technical staff on a daily basis.

·   A strong sense of customer service with a strong desire to deliver

·   Experience with SQL

·   Experience with MISMO and XML electronic data interchange formats.

·   Experience with XML Schema

·   Experience with logical (relational) database modeling.

·   Knowledge of Service Oriented Architecture, and overall strategies around data reuse and integration

Industries:

Mortgage Insurance, Compliance, Retail e-commerce, Credit Life Insurance, Reinsurance, Claims, Scientific Supplies & Equipment, Life Sciences, Financial, Medical Publishing, Manufacturing, Engineering, Sales/Marketing, Inventory Management, Supply Chain, R&D

Business Analysis: 

Universal Modeling Language (UML), Process engineering/re-engineering, RAD/JAD, Requirements Analysis and Systems Analysis Rational Unified Process (RUP), Waterfall, SCRUM, EPICS, User Stories, Acceptance Criterion

Tools:  

Visio, MS Project, MS Excel, Caliber RM, Bugzilla, Testopia, Mercury QC, SharePoint etc

 

 

PROFESSIONAL EXPERIENCE

 

Radian Guaranty Inc.                                                                              Philadelphia, PA                                                                                                                                    

May 2014- May 2015

Business Process Engineer

 

·   Implemented a Federal Compliance Mandate for converting all Fannie Mae and Freddie Mac MI’s to Uniform Master Policy 2.0.

·   Developed Business, Functional and Non-Functional Requirements. 

·   Worked with Stakeholders to understand Business Objectives and assess the current state.

·   Identified problems and gaps in existing capabilities.

·   Recommended solutions and new capabilities and also changes to existing ones.

·   Developed Business Requirements for new or changes to existing application features.

·   Reviewed Requirements with IT Project and Application Teams.

·   Prepared System Requirements Specifications.

·   Worked with Business and IT Stakeholders to develop artifacts required by Development Teams for implementation.

·   Reviewed Specifications with Stakeholders to assure clarity and consensus on features.

·   Participated in Technical Design as a Requirements Subject Matter Expert.

·   Addressed issues raised during development and testing and resolved defects in the Requirements Specifications. 

·   Supported User Acceptance Testing.

·   Answered questions, reported defects and tracked requests for Enhancements. 

·   Contributed to Best Practices.

·   Helped evolve the team’s tools & techniques in the areas of Enterprise Analysis, Process Modeling, Business Requirements and System Specifications.

 

IMS Health                                                                    Collegeville, PA/ Plymouth Meeting, PA                                                                                                                                    

April 2013- May 2014

Consultant Business Architect

·   Handled 5 Projects- Mobile Technology, Big Data, Reference Data, Integration of Acquired Company Data

·   Created Frameworks and Processes for the following;  Governance Process Models, Plan Diagnostics, Plan Designs, Data Provisioning, Sales Crediting, SOW, Project Management, Change Management, Proposal, and Pricing

·   Created Business and Functional Requirements covering Data Provisioning, Field Reporting, QC Reports, Internal Reports, Goal Setting, Payout Administration, Metrics and Measures, Back Data Corrections, Data Imputations, Data Projections

·   Travelled to Sweden for Stakeholder Meetings and Requirements Workshops.

·   Conducted Kaizen Workshops

·   Worked with Geographically Dispersed teams up and down stream

·   Created Project Timelines, LoE estimates.

·   Communicated status

·   Worked with Stakeholders to understand Business Objectives and assess the current state.

·   Identified problems and gaps in existing capabilities.

·   Recommended solutions and new capabilities and also changes to existing ones.

·   Developed Business Requirements for new or changes to existing application features.

·   Reviewed Requirements with IT Project and Application Teams.

·   Prepared System Requirements Specifications.

·   Reviewed Specifications with Stakeholders to assure clarity and consensus on features.

·   Participated in Technical Design as a Requirements Subject Matter Expert.

·   Contributed to Best Practices.

·   Helped evolve the team’s tools & techniques in the areas of Enterprise Analysis, Process Modeling, Business Requirements and System Specifications.

·   Knowledge of ICD 9, HCPCS, NDC, ATC, EMR, BioMarkers, Geo Bricks,

 

Radian                                                                                                      Philadelphia, PA                                                                                                                                    

February 2013- March 2013

Consultant Business Process Engineer

·   Implemented Federal HARP 2.0 Compliance Program for Radian

·   Responsible for documenting end to end Mortgage Insurance Processes with HARP

·   Interacted with Business to understand and document the HARP impact on MI Process.

·   Responsible for handing over a baseline spec in a short amount of time to the Technical team.

·   Worked with Stakeholders to understand Business Objectives and assess the current state.

·   Identified problems and gaps in existing capabilities.

·   Recommended solutions and new capabilities and also changes to existing ones.

·   Developed Business Requirements for new or changes to existing application features.

·   Reviewed Requirements with IT Project and Application Teams.

·   Prepared System Requirements Specifications.

·   Reviewed Specifications with Stakeholders to assure clarity and consensus on features.

·   Participated in Technical Design as a Requirements Subject Matter Expert.

·   Contributed to Best Practices.

·   Helped evolve the team’s tools & techniques in the areas of Enterprise Analysis, Process Modeling, Business Requirements and System Specifications.

 

ChocolatExchange                                                                                                                                     Lancaster, PA

July 2012 – January 2013

Business Architect

·   Architected end to end solution for e-commerce Chocolate Retail. Including Buy Process and Purchase thru Fulfillment Process.

·   Interacted with Stakeholders for developing Business Requirements, Functional and Non Functional Requirements

·   Interacted with Development team and QA team to implement requirements

·   Developed Use Cases and used UML 2.0

 

Weightwatchers International Inc.                                                                  New York, NY                                                                                                                                    

April 2012- June 2012

Senior Business Analyst

·   Defined a customized SDLC process for the Engineering group

·   Responsible for customizing HP ALM(Application Life Cycle Module) to map the SDLC defined

·   Worked closely with Business to draw requirements for the Visitor site as well as the subscriber sites for the 2013 new product release

 

Harland Clarke                                          New Braunfels, Tx                                                                                                                                    

December 2011 – March 2012

Senior Business Analyst

·   Responsible for drawing up requirements for Favorites(Wish list), Cross Sell, Up Sell, Bread Crumbs, SEO, Fulfillment Vendor Integration for Product Manufacturing and Payment Processing, Product Comparison.

·   Responsible for drawing up the Business Process for Product Set up using ATG

·   Responsible for Requirement Workshops, Discovery Workshops, Walkthroughs, Approvals and Status Reports.

·   Developed Non-Functional Requirements, Functional Requirements, Business Requirements

·   Used UML, Use Case approach

·   Used SQL queries for data analysis

·   Reviewed Test Cases developed by SQA.

·   Interacted with Architects and Development team.

·   ATG Commerce, Flash, XMPie, Alfresco

 

De Lage Landen                               Wayne, PA                                                                                                     

August 2011 – December 2011

Senior Business Analyst

·   Defined and implemented a Change Control Process for the Integral Client View (ICV) at the Enterprise Services level.

·   Defined and implemented CCRIS-ICV (Credit Finance-Integral Client View) User Acceptance Testing (UAT) process for Systems Integration projects.

·   Defined and implemented the process of triaging and converting Business Needs to prioritized IT Deliverables Pipeline.

·   Defined and implemented a Resource Load Dashboard to reflect team resource availability.

·   Supported process definition and implementation guidelines for the US and Europe (Eindhoven, Netherlands) locations for System Integration projects.

·   Used SQL queries for data analysis

·   Defined Web Services required for integration with Basel compliance and Payment Processing through EDI

 

Comcast Cable                                                                                                                                     Philadelphia, PA                                                                                                                                    

February 2011 – July 2011

Solution Designer / Business Systems Analyst

·   Collaborated with business units requesting systems changes to clarify and document business requirements and business process flows

·   Conducted Gap analysis between the As-Is and the To-Be States

·   Re-engineered existing functionalities including Payment Processing

·   Partnered with Architecture and Development teams to identify feasible solutions and Services that met the business   need

·   Helped develop User Stories in partnership with Business for a high level Business Ask.

·   Documented requirements, use cases, architecture diagrams, sequence diagrams and data flow diagrams, process flow improvements, wireframes/ mock-ups

·   Created test plans, including detailed test scenarios and test environment assessment

·   Conducted user interviews, JAD sessions, and SCRUM Sprints to define and capture requirements and design of the solution

·   Collaborated with application development and test teams to ensure that use cases and system requirements are understood and actionable

·   Utilized requirements management tools to maintain traceability between requirements, design elements, and development work

·   Made informed decisions and choices based upon priority, business necessity and bottom line impacts

·   Assessed work effort, provided timelines for completion of work and delivered within set expectations

·   Supported Solution Design for the Comcast Enterprise Technology Day to Day Scrum.

 

Projects: Localization of B2C and B2B e-commerce Buy Flow, Targeted Buy Flow.  Developed Customer Retention Buy Flows for Marketing.  Enhanced the functionalities of the Enterprise Product Information Catalog functionalities.  Supported Sustained Engineering enhancements for SOA

Environment: SOA, Soap UI, XML Marker, Sharepoint, Clarity, Doors, IBM Rational Software Architect, Visio, Combined Fragments.

 

GSI Commerce              King of Prussia, PA                                                                                                                       

October 2010 – December 2010

Senior Business Systems Analyst 

·   Demonstrated success in requirements modeling

·   Consistently and effectively documented requirements using use cases and practical UML

·   Applied knowledge of the SDLC and software development methodologies

·   Prioritized tasks/objectives with strong organizational, administrative and analytical skills

·   Performed Root Cause and Decision Analysis, Analysis of Alternatives, Risk Management and System Design Concept Validation

·   Demonstrated excellent interview skills, oral and written communication and presentation skills with individuals at all levels of the organization

·   Demonstrated a broad-based knowledge of business information systems and processes.

·   Primary liaison between the business, technology and external partners

·   Defined functionalities for Payment Tenders, Gateways as part of defining Payment processing functions.

·   Responsible for proactively conducting interviews with all project stakeholders to elicit functional requirements, modeling those requirements in an organized manner, then managing and communicating those requirements throughout the project life cycle. 

·   Established the requirements baseline using Waterfall methodology

·   Addressed change management issues and assisted in test planning.

·   Developed creative solutions to meet business needs and complying with company and IT standards and guidelines. 

·   Provided the foundation for all new software design and development, process reengineering, and quality assurance practices. 

·   Worked independently and lead and mentored junior team members.

 

Projects:

·   Researched best of breed Payment Tenders, Payment Gateway Operations and Fees, Settlement of Orders to Cash and generate Discovery Kits, FRS documents for the launch of a Retail Toys Store in Japan. Scope includes Customer Service, custom features in Payments and Reporting. Also includes Fulfillment and Transportation Carrier Integration into a B2C environment for Japan. Project supports both PC Stores and Mobile devices including Ketai phones.

 

American Life Insurance Company                                                  Wilmington, DE                                                   

October 2009 – October 2010

Senior Business Analyst 

·   Transitioned the development from a Waterfall shop to an Agile/ JAD-SCRUM process

·   Responsible for preparing analysis level models and business process diagrams and documenting business logic

·   Developed User Stories, interacting with the stakeholders as a precursor to requirements gathering sessions.

·   Served as liaison between, business and application development

·   Integrated payment processing

·   Worked on system projects that have a moderate to high complex functionality

·   Analyzed and defined business user requirements and developed system specifications to solve business problems.

·   Defined business requirements for applications

·   Advised and consulted on the implementation of systems modifications.(Output of Gap Analysis)

·   Used business knowledge to develop systems documentation and supported the system development life cycle from analysis through implementation.

·   Performed quality assurance testing of system enhancements. 

·   Responded to user inquiries on systems related issues on a day-to-day basis

·   Demonstrated strong communications in an international environment

·   Experienced in use cases and interviews

·   Experience building actor hierarchies, use case catalogs, and security models.

·   Interacted with regional stakeholders through Functional Steering Committee and Site Specific Steering Committee meetings

·   Drew roadmaps for functional enhancements to the CLAS system

·   Charted and conducted product enhancement demonstrations, training and User Acceptance Testing.

·   Recruited, trained and mentored Business Analysts and Quality Assurance personnel (employees and consultants)

·   Lead 4 QA, 2 BA’s and an Offshore Development team comprising of 4 Developers and 1 Lead for the functional enhancements.

·   Re-engineered Processes.

 

Projects:

Captured Business & Functional Requirements & actively supported the following country installations and enhancements for the Credit Life Administration System (CLAS) application; Italy, Sharjah, Greece, Romania and Poland.

Successfully conducted, onsite training and UAT sessions in Warsaw, Poland & Bucharest, Romania for EEC support groups.

Supported MEASA, EU, CEE actuarial requirements

 

Insurance areas covered are Contract, Options and Reinsurance Treaty set-ups, Premium and Reinsurance Billing Modes, Claims, Claim documentation and customizable letters, Rate loader for premiums and reinsurances, co-borrowers, Individual member certificates, Premium adjustments, UPR’s, Import files from FI, Reserves and Reports. Support LIFE, PTD, PTDA, ILOE, amongst other ten products.

 

Thermo Fisher Scientific Inc                                             Pittsburgh, PA                                                                    

October 2008 – October 2009

Business Analyst 

·   This was a $10 Mil B2B Global Marketing site for the leader in Life Sciences, Scientific Equipment & Supplies.

·   Develop Non-Functional Requirements for the Operational Model for the Site.

·   Led and Developed Use Cases and Functional Specifications for the Search track using Endeca Search Engine.

·   Led a team of 4 BA/IA’s in the production of relevant and quality Use Cases, Wire Frames, defining Data Elements, and Glossaries etc.

·   Worked in an Agile environment

·   Have consistently met difficult and challenging milestones and overcame the same.

·   Interacted and worked with onsite and offsite architect and development teams.

·   Develop CMS specification documentation. Lead for the User and Account Track for the High Sciences project.

·   Covered US & Canada, UK, EU, Eastern Europe, China, Japan & India as B2B sites Developed localization Business Rules, Pricing Specifications & various feature-rich specifications for the Search functionality(thesaurus, stemming, synonyms, dictionaries, Boolean, Up shifting Special Characters, Single Byte, Double Byte, Extended Character Set, Phrasing, Did You Mean? Spell Correct, Highlighting, Keyword redirect etc)

·   CMS: Interwoven fed by Agility

 

Pershing LLC (A Bank of New York Mellon Company)                Malvern, PA                                   

December 2007 – September 2008

Business Analyst 

·   This was an On-Demand Portfolio Performance Reporting Rewrite-project. (Balanced Version (Strategic Allocation); Equity Version (Sector Allocation); Fixed Income (Bond Quality); Mutual Fund (Style Allocation)

·   This project enhances Portfolio Management Capabilities and introduces new features involving graphical rendering of performance and currency conversion capabilities.

·   Captured Business & Functional Requirements & develop detailed business and functional specifications for the project.

·   Had routine interactions with c-level and Director level executive stakeholders.

·   Specifications involve analysis and enhancement (as-is and to-be) of present systems of record and content management used to store Portfolio records and Disclosure content for targeted use of internal and external stakeholders.

·   The environments were Checkfree APL and Osprey OSP.

·   Worked with a 10 member on-site, off-site and off shore development team on the project

·   Good Knowledge of Anti Money Laundering as well sound knowledge of Bank Secrecy Act (“BSA”) / USA PATRIOT Act and OFAC

Projects:

Multi-currency Fee Summary, Multi-Currency Disclosure Page; On Demand Portfolio Summary; On Demand Account Summary; Multi Page APL QM Market Commentary; Tax Box Suppression; Portfolio Summary Calculations

 

Lippincott, Williams & Wilkins,        Baltimore, MD                                                                      

May 2007 – October 2007

Lead Business Analyst and PM

·   This was a $3 Mil project.

·   Responsibilities included gathering requirements for the re-design of the B2B & B2C websites.

·   Territories covered include USA, Canada, UK, Spain, China, Japan, India, Australia & New Zealand, SE Asia to provide e-commerce and marketing for the Medical Publishing business of Wolters Kluwer Health.

·   Analyzed industry best practices in incorporating cutting edge search facilities and content management designs.

·   In order to conceptualize the approach, provided wireframes, matrices etc and used web2.0 components.

·   Captured Business & Functional Requirements & created Business and Functional Requirements for implementing an improved Document Management System which encompassed, scanned as well as text content for pertinent references.

·   CMS: Vignette

 

PHH Mortgage,         Mt. Laurel, NJ                                                                                                        

October 2006 – April 2007

Business Analyst 

·   Responsible for stakeholder analysis of four different projects spread over NJ and FL.

·   Captured Business & Functional Requirements & interacted heavily with Business Owners and other Stakeholders in developing BR and FR's.

·   Improved processes using Process Re-engineering.

·   Interact with the development team and testing team in the complete lifecycle of the projects.

·   Use Caliber RM and DOC Factory, Visio, Word, PowerPoint extensively along with Excel.

·   Good exposure to the complete lifecycle of mortgage and securitization industry.

·   Conduct regular stakeholder meetings for additional iterations of BR and FR's.

·   Work with architects during Approach and test engineers during SQA. Conduct Team Player Acceptance Test (User Acceptance Testing).

 

Dorman Products Inc,             Colmar, PA                                                                                

June 2006 – October 2006

Lead Business Analyst & PM

·   Elicit BR and FR specifications from stakeholders.

·   Also, responsible for developing use Cases & test Cases for the B2B web site.

·   Responsible for the successful production run of the B2B site.

·   Manage an external development team. 

·   Manage the project within the projected timelines and within budget. 

·   Interact with Business Owners, C- level management, Stakeholders to get signoffs at every milestone.

·   Work on the inventory and warehouse management system.

·   Responsible for user acceptance testing, beta testing and customer service training. 

·   Developed Data Flow Diagrams, User Stories and Use Cases as part of requirements gathering.